We hope that you will always be happy and delighted with your purchases of Losmandy products. If nonetheless you wish to return a product purchased directly from Losmandy online for a refund, please contact us at [email protected] for a return authorization number (RMA#) and info on how and where to return it. For purchases through our dealers, please contact them for their terms and conditions.
All returns to Losmandy to be refunded must be in perfect condition, with original paperwork, packaging and proof of purchase. Refunds after 14 days from the invoice date are subject to a 15% restocking fee. No refund will be allowed after 30 days from the invoice date. The buyer is responsible for shipping charges and insurance on any products returned for a refund. Losmandy will not take any responsibility for damage incurred during return shipping. Original shipping charges, taxes or customs duties are not-refundable. Any modifications or customizations done to any of our equipment voids the warranty and all repairs or fixes requested by the consumer for Losmandy to fix will be consumers financial responsibility.
We will gladly accept the exchange of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes resulting in the shipment of incorrect products to you will also be accepted for exchange.